Our Service Model

We believe you and your employees deserve more than just an annual renewal package. 

Annually

  • Assist in planning for rates, benefit options & employee contributions
  • Ensure that the benefit plans are in line with HR & Corporate goals
  • Provide information and guidance on expanding your benefit plans or adding additional coverage
  • Provide reviews on Market Analysis, Physician/Provider Network Analysis and an Employee Contribution Analysis
  • Handle the complete Open Enrollment process

 

Quarterly

  • Review implementation of any applicable changes to benefit plan
  • Discuss any administration questions/concerns to date
  • Review & discuss REAL call log
  • Distribute quarterly newsletters
  • Present claims reports (100+ employees)

Monthly

  • Provide updates on any pertinent legislative issues
  • Review billing for accuracy
  • Assist with new employee orientations

Daily

  • Educate employees on the features of their benefit plans
  • Answer any employee questions pertaining to benefit plans, claims coverage, ID cards, legislative issues, etc.
  • Provide administrative support as well as answer questions regarding enrollment forms, claims forms & where to send bills, etc.
  • Act as your advocate with the insurance carrier with claims and potential appeals
  • Provide assistance with plan enrollment and termination

Our team is committed to providing the highest standard of customer service!